01FAQ
Good questions
Something else? Ask in the free preview form.
How does the free preview work?
Tell us about your business and we make a 10-second, watermarked, low-res preview in 5 days, using short videos you send from your phone, or licensed web footage that fits your business. It shows what your video could look like. It's a preview, not the final video.
Love it? Get it as your first ad for $175 $150 (one-time intro deal), or start a plan and it's included. No card needed. No obligation.
What footage do I need?
Send a few short videos from your phone: your space, your product, your team at work. 3–5 clips of 3–10 seconds each is plenty. A Google Drive, iCloud or Dropbox link is the easiest way to send them.
No videos? No problem. We'll use professional, licensed web footage that matches your business and add your logo.
Photos alone aren't enough for a quality ad. Your logo or a product photo can be added in, but the ad is built from video.
How fast will I get my video?
Free preview and Starter: 5 days. Growth: 72 hours. Pro: 48 hours. Elite: 24 hours, priority. The longest you'll ever wait is 5 days, and higher plans are faster.
The clock starts once we have your clips. All times are Pacific Time (PT).
When does my delivery clock start?
When we receive your clips, not when you order. If you send your clips two days after ordering, your delivery time starts the day they arrive, so the wait doesn't count against your delivery time.
Using web footage instead? The clock starts when you order. All delivery times and dates are Pacific Time (PT).
How long are the videos?
15–30 seconds, or up to 60 on Pro and Elite. Full-screen 9:16, ready to post.
Do I have to be on camera?
No. Most videos show your work, products or space with text and music.
Can I cancel anytime?
Yes. Every plan is month to month with a 1-month minimum, paid at the start of each month. Cancel anytime.
Canceling takes effect at the end of the month you've already paid for. There are no mid-month cancellations or partial refunds.
Do unused videos roll over?
No. Each month's videos are for that month, for one business or location.
What if you're late?
Miss your delivery date and your next ad is on us, so you never have to worry about it. One free ad per late paid order.
What's in each plan?
Starter ($350/mo): 2 short ads a month, 5-day delivery, 3 revisions a month (shared across your ads), basic captions.
Growth ($750/mo): 4 short ads a month, 72-hour delivery, 6 revisions a month (shared across your ads), captions + hashtags.
Pro ($1,150/mo): everything in Growth plus 6 short ads a month, 48-hour delivery, 9 revisions a month (shared across your ads), premium templates + motion graphics, Facebook & Instagram ad versions, ads up to 60 seconds.
Elite ($1,550/mo): everything in Pro plus 8 short ads a month, 24-hour priority delivery, unlimited revisions, custom brand style, monthly content plan + check-in.
Who owns the videos?
You do. Once it's paid for, it's yours to post and boost.
Can I buy just one video?
Yes, once. Intro deal: your first ad for $150 (normally $175/ad, the Starter per-ad price). It's for your first order only, one per business. Buy the intro ad here (secure checkout by Stripe). After you pay, we'll email you within one business day to get your clips.
After that, ads come with a monthly plan.
No card needed. No obligation.